Planning answers
Find the next useful detail for the trip.
Browse questions by request stage, itinerary, airport context, group needs, reservation documents, service areas, and contact routing.
Start with the category you need
- Quotes and reservations
- Trip details and changes
- Airports, luggage, and accessibility
- Documents and service areas
Grouped answers
Open only the details relevant to your planning stage.
Quotes and reservations
Does a quote request confirm transportation?
No. A request begins review. Transportation is confirmed only through the reservation process and its documents.
What details should I include first?
Start with transportation need, route, dates and times, passenger count, stops, luggage or equipment, accessibility, and contact information.
Can I request a quote while details are still changing?
Yes. Share confirmed requirements and identify the open questions clearly.
Trip details and changes
How should I list multiple stops?
List stops in operating order with pickup or arrival times, expected waiting, and passenger changes.
How should a return trip be described?
Include the return pickup point, date, time, passenger changes, luggage, stops, and destination.
What should I do when the itinerary changes?
Follow the change process in the reservation documents and keep the planning owner and travel-day contact aligned.
Vehicles, luggage, and accessibility
What airport details matter?
Include airport, direction, airline, flight, terminal when known, scheduled time, passenger readiness plan, luggage, destination, and group leader.
Why describe luggage and equipment?
Passenger count alone does not explain bags, instruments, sports gear, event materials, mobility devices, or oversized items.
Who provides the vehicle and driver?
The company scheduled to operate a confirmed trip provides the operating vehicle and driver and is identified in the reservation documents.
How does Metro review vehicle requirements?
Metro uses passenger count, luggage or equipment, accessibility requests, route, duration, stops, schedule, and trip purpose to review the transportation request.
Can I request accessibility accommodations?
Yes. Include the accessibility requirements in the request so they can be reviewed with the itinerary. Final vehicle and service details are confirmed through the quote and reservation process.
Where can I find more vehicle-planning guidance?
Use the vehicle planning guide to prepare passenger, luggage, equipment, accessibility, route, stop, and schedule details.
Documents and service areas
How is the operating company identified?
The transportation company scheduled to operate a confirmed trip is identified in the reservation documents.
What areas can I include in a request?
Metro reviews trip requests from Paterson and North Jersey, across New Jersey, into New York City, and for nearby regional or interstate destinations according to the itinerary.
Where do I send a non-quote question?
Use the Contact page for a general, reservation, partnership, vendor, employment, or website inquiry. Transportation pricing belongs in the quote request.
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Still organizing the trip?
The full quote worksheet lets you share confirmed details and identify what remains open.